Bookings Customer Service

Yes. For urgent assistance, our customer support team is available 24/7. You can reach us anytime at our toll-free number: 1-888-405-7774

Yes, you can cancel your booking. However, cancellation fees depend on the property’s specific policy. These details are clearly stated under the *cancellation policy* section of your booking. If applicable, you will be responsible for any additional charges.

Absolutely. To modify your booking, please contact Bookings Customer Service. Depending on the property’s policy, you may be able to:

Change check-in/check-out dates

• Update your booking dates
• Cancel your reservation
• Edit credit card details
• Change guest information
• Request a specific bed type
• Modify your room type
• Add a room
• Add meals
• Submit special requests

A *Double Room* includes one double bed, while a *Twin Room* features two single beds. If a room is listed as *Double/Twin*, it can be arranged as either. You can request your preferred bed setup in the *Special Requests* section when booking.

Non-Refundable: A fee applies if you change or cancel your booking. This fee is outlined during the booking process and in your confirmation email.

Free Cancellation: You can cancel or change your booking at no charge, provided it’s within the time frame set by the property (e.g., “Cancel up to X days” or “Cancel before [date/time]”). These terms are also included in your booking confirmation.

Some properties require a prepayment (deposit) before your stay. This amount could be partial or equal to the full booking cost. The remaining balance, if any, is paid at the property.

Others may not require any prepayment, allowing you to pay the full amount upon arrival. Please check your booking confirmation for the specific payment policy.

Once you cancel your booking, you’ll receive a confirmation email. If you do not receive this email within 24 hours, please check your *spam/junk folder*.

Still can’t find it?

Contact the property directly to confirm the cancellation.